Working with HNAS

We deliver peace of mind with comprehensive and integrated solutions.

With HNAS, you’ll experience the best service model in employee benefit management. Our experienced staff handles everything from the simplest questions to complex program solutions:

  • Account Management. Prompt assistance whenever you need it.
  • Implementation. Less work for your human resources/benefits team.
  • Customer Service. Timely and dedicated first-call resolution. Multilingual service is available.

Our operational teams provide responsive, personalized service, making us your one and only stop for employee benefit solutions.

Quick Guide to working with HNAS

“Our entire experience has been awesome! I can honestly say that between our HNAS account executive and our broker (that) every issue has been resolved immediately.”

Human Resources Manager, Small Group Client (100-500 members)

Customized Benefits Plan Administration

We deliver peace of mind with comprehensive and integrated solutions.

HNAS implementation experts customize our system to your plan's needs to save your HR team time and create a successful health benefit solution. While most third-party administrators claim to offer customized plans, HNAS delivers fully integrated benefit plans.

The HNAS team helps you manage every component of your benefit plan. We lead the integration process using a network of preferred vendors for certain products and services. We can also work directly with your vendors. Our goal is a single, cohesive, successful benefit solution.

We offer a wide range of complex plan designs. Our systems can handle multiple plan options and tiers. HNAS implementation experts are always looking for new ways to automate plan features to provide you with the most consistent claims adjudication and billing/eligibility maintenance possible.

Seamless Benefit Plan Implementation

Our goal is a smooth implementation for you and your team. The onboarding process is critical to successful plan administration. Over the years, HNAS has streamlined our capabilities and processes in this area. Today, we offer: 

  • A dedicated team of experts to ensure a smooth transition.
  • Intuitive dashboard reporting that indicates if onboarding tasks are on track or require attention.
  • A comprehensive timeline, so you can focus on your business.

Our goal is a seamless implementation for you and your team. Read what one of our clients has to say about working with HNAS:

“The HNAS analytics team has worked closely with our analytics team; and together they have enabled us to rise to a whole new level of analysis, allowing us to significantly mitigate cost increases, without compromising the level of benefits that we provide to our members."

— Large School District in Central CA

Daily Monitoring and Monthly Risk Analysis

HNAS features daily monitoring and monthly analysis of financial and clinical risk to provide better health outcomes and to save you money. At HealthNow Administrative Services (HNAS), our Analytics Team has over 100 years of collective experience in the health care industry.

That means you’re working with a partner who understands your needs and can help control your plan costs through intelligent analysis of claims data and trends. Taking a holistic view of each client relationship, we monitor the client’s financial and clinical risk to provide better health outcomes and ultimately save them money.

Here’s what sets HNAS apart:

  • Daily integration of paid, in process, and prescription drug claims into our data warehouse and analytics engine
  • Monthly capture of fixed costs, such as administration, PPO access, and other fees
  • Reporting details about total plan costs, rather than just claims expenditures
  • Comparing data to national benchmark resources to identify trends and population management
  • Use of predictive clinical modeling to project future costs
  • Flexible data analysis, report configuration, and ad hoc report creation
  • Monthly reporting to stop-loss carriers to identify potential risks
  • Ability to work within brokers’ proprietary spreadsheets to populate content and generate reports at no cost

Learn more about our robust reporting and analytics.

“The HNAS analytics team has worked closely with our analytics team; and together they have enabled us to rise to a whole new level of analysis, allowing us to significantly mitigate cost increases, without compromising the level of benefits that we provide to our members."

— Large School District in Central CA

Comprehensive Care for Self-Funded Benefits Plans

HNAS Comprehensive Care provides diversified, single-source health management and wellness programs for employers with self-funded benefits plans. Our team of case managers and health coaches work with plan participants to improve their health.

Core self-funded benefits plans services include:

  • Utilization Management provides medical necessity reviews for services as directed by the plan sponsor.
  • Case Management helps participants who have experienced a serious health event navigate the health care system and receive appropriate care.
  • Disease Management offers support and education for participants with chronic health issues or whose lifestyles put them at risk for serious illness.
  • Health and wellness programs provide engaging services to participants to improve their health.

Additional services:

  • On-call nurse and medical director
  • Telephonic health coaching and onsite solutions
  • Health Advocate NurseLine
  • Behavioral health case management
  • Quality assurance programs
  • Standard and custom reporting

We believe that getting and keeping employees as healthy as possible will result in long-term, overall plan savings. 

“I'm always pushing my employees to take part in health coaching, so I thought I should see what it's all about. I have to say, now I understand what all the buzz is about; my coach was fantastic! She was very knowledgeable, extremely thorough with her assessments and questions, and has made me rethink some of my bad health habits. I actually look forward to the follow-up calls so I can share my successes with her!”

— Human Resources Vice President, Large Group Client (5,000+ members) 

Our Network of Insurance Providers

We’re proud to offer access to a best-in-class provider network. These partnerships allow us to deliver the best option for you and your business—from nationwide solutions to specialized regional networks. 

Major network partners include:

Contact HealthNow to Learn More About Self-Funding

Get in touch to learn more about how self-funding can benefit your business. Find out how a TPA can streamline your benefits plan.