The client relations department is dedicated to ensuring the highest quality of service. Account executives are tasked with the coordination and installation of each plan, which includes the following services:

• Individualized transition and customized implementation assistance
• Onsite monthly account management
• Administrative meetings to discuss billing and day-to-day administration of the plan
• Dedicated team members facilitate, communicate, and coordinate all aspects of employer group benefits
• myHNAS online eligibility and enrollment administration
• myHNAS support for clients, including training for administrators and employees
• Ongoing client service, education and support for clients, administrators and employees
• Contract and policy review with carrier prior to broker release